Answer customer questions without looking everything up
For every customer question a draft reply is ready, with the order and the customer details next to it. A colleague reads it and sends it.
- Works with your own systems
- You decide what runs by itself
- You get a message if something goes wrong
Sound familiar?
Answering a customer question is rarely hard. The looking up around it takes the time.
Three screens open for every reply.
The email, the order, the carrier. And then typing what you wrote to the last customer too.
The same question, ten times a day.
Where is my order, and can I still exchange it?
A customer who waits too long calls. Or orders somewhere else.
On busy days the mailbox sits untouched, exactly when it matters.
How it works
For every customer question Codemation looks up the details and writes a draft reply. A colleague reads it and sends it. Only messages you approve in advance, such as an acknowledgement, go out by themselves.
- 1
A customer question comes in
By email, WhatsApp or the form on your website. Nothing changes for your customer.
- 2
Codemation looks it up and writes a draft
The order, the status and the customer are next to a reply in your own tone, ready in the mailbox.
- 3
A colleague reads, edits and sends
One look is often enough. If in doubt, your colleague simply writes it differently.
This runs by itself
- Looking up the order, the customer and earlier messages
- A draft reply to questions about status, delivery time and stock
- An acknowledgement, if you approve it in advance
This comes to you first
- Sending every reply you have not approved in advance
- A complaint or an angry customer: it goes straight to a colleague
- A refund or an exception to your terms
- A question the data cannot answer
What it delivers
A faster answer to the questions that come back every day, without it becoming impersonal.
The looking up is already done
The looking up and the first typing are done. Your colleague starts at the reply, not at three screens.
Replies that are correct
The reply is based on the order and the status in your system, not on what someone remembers.
Attention for who needs it
The standard questions are gone quickly. There is time left for the customer with a real problem.
Works with the software you use
Codemation works with your own mailbox and with the system where your orders are.
Works with these systems, among others. Is yours not listed? In the free intake we look at what is possible.
How you start
You start with one day
In the AI Kickstart we set up one task together, often exactly this one. Choose the full day, and at the end of the day it works on your own data. If it does not work on the day itself, we finish it within a week. If that fails too, you get your money back. Rather no training? Then we set it up for you, from € 249 a month plus a one-off setup.
- 1
Free intake
In 30 minutes we look at which work gains you the most.
- 2
The training day
Your team learns to work with AI, and with the full day we set up this work together in the afternoon.
- 3
An overview you understand
Everything in one overview. If something goes wrong, you get a message.
Codemation is a Dutch company that teaches SME teams to work with AI and automates their work.You deal with Lisanne and Chris. Get to know us →
Questions we often get
Questions about this work
Does Codemation send replies to your customers by itself?
Only if you choose that yourself. By default every reply is ready as a draft, and a colleague reads and sends it.
What if a customer is angry or has a complaint?
Codemation does not write a standard reply to a complaint. A complaint, a refund or an exception goes straight to a colleague, with the order and the earlier messages next to it.
Do I need to be technical?
No. You do not need to be able to program. You tell us in plain words how things work at your company, and we take care of anything technical. Changing it later works the same way.
Where does it run, and can I stop?
The process reads your email and puts the result in your own system, such as Exact, Odoo or AFAS. It runs on our platform in the EU and you can stop every month.
Which systems does it work with?
Codemation works with Outlook, Gmail and WhatsApp for the messages, and Exact Online, Odoo, AFAS or your web shop for the order details, among others.
What does automating customer service cost?
You start with the AI Kickstart: € 1,150 excl. VAT for a half day (training only) and € 1,950 excl. VAT for a full day (training plus this work running by itself), for up to 8 people on your premises. The 30-minute intake beforehand is free. After the training you only pay if you let the process keep running: do it yourself from € 29 a month, or we do it for you from € 249 a month plus a one-off setup. No annual contract.
Free intake · 30 minutes
Shall we look at which questions you get most?
In half an hour we look at how this work runs at your company and what automating it would bring. It costs nothing and you are not tied to anything.
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