Your customer knows where the order is, without calling
Your customer gets a message about the status of their order by itself, with track & trace included. If there is a delay, you are the first to know.
- Works with your own systems
- You decide what runs by itself
- You get a message if something goes wrong
Sound familiar?
Most questions after an order are about one thing: where is it?
"Where is my order?" is the question you get most.
And the answer is simply in your system. Someone just has to look it up and pass it on.
Copying and pasting track & trace, parcel by parcel.
From the carrier's screen into an email to the customer. Every day again.
You only hear about a delay when the customer calls.
When you could have known, and been ahead of the customer.
How it works
Codemation keeps track of the status of every order and tells your customer. If something goes differently from planned, you hear it first.
- 1
An order is shipped
In your order system, your web shop or at the carrier the status changes. You do not have to do anything extra.
- 2
Codemation puts status and track & trace together
The right customer, the right order and the right link, in a message in your own words.
- 3
Your customer gets a message, and you get one for exceptions
A normal shipment goes out by itself. A delay or a problem comes to you first.
This runs by itself
- The message that an order has shipped, with track & trace
- A delivery time that changes
- The message with the current status, when your customer asks where their order is
This comes to you first
- A delivery that is delayed: you decide what the customer hears
- A parcel that comes back or is lost
- A part delivery or an order that is not complete
- A customer who still wants to change the address
What it delivers
Sending order status automatically takes the most common question out of your mailbox and off your phone.
The question is already answered
Your customer knows where their order is before they ask. Nobody looks up statuses to pass them on any more.
The right link with the right customer
Every customer gets the link to their own order, straight from your system.
You call first
If there is a delay, you know before your customer notices. That way you are ahead of them.
Works with the software you use
Codemation works with the system where your orders are and with the channels your customer already uses.
Works with these systems, among others. Is yours not listed? In the free intake we look at what is possible.
How you start
You start with one day
In the AI Kickstart we set up one task together, often exactly this one. Choose the full day, and at the end of the day it works on your own data. If it does not work on the day itself, we finish it within a week. If that fails too, you get your money back. Rather no training? Then we set it up for you, from € 249 a month plus a one-off setup.
- 1
Free intake
In 30 minutes we look at which work gains you the most.
- 2
The training day
Your team learns to work with AI, and with the full day we set up this work together in the afternoon.
- 3
An overview you understand
Everything in one overview. If something goes wrong, you get a message.
Codemation is a Dutch company that teaches SME teams to work with AI and automates their work.You deal with Lisanne and Chris. Get to know us →
Questions we often get
Questions about this work
What if a delivery is delayed?
You get the message first, not your customer. You decide what the customer hears and when: a new delivery time or a phone call. A normal shipment does go out by itself.
Will my customer get all kinds of automatic messages?
Only the messages you choose, in your own words and from your own address or number. These messages go to your customer without a check. Which ones they are, you choose in advance.
Do I need to be technical?
No. You do not need to be able to program. You tell us in plain words how things work at your company, and we take care of anything technical. Changing it later works the same way.
Where does it run, and can I stop?
The process reads your email and puts the result in your own system, such as Exact, Odoo or AFAS. It runs on our platform in the EU and you can stop every month.
Which systems and carriers does it work with?
Codemation works with Exact Online, Odoo, AFAS, Shopify and WooCommerce for the orders, and carriers such as PostNL and DHL, among others.
What does it cost?
You start with the AI Kickstart: € 1,150 excl. VAT for a half day (training only) and € 1,950 excl. VAT for a full day (training plus this work running by itself), for up to 8 people on your premises. The 30-minute intake beforehand is free. After the training you only pay if you let the process keep running: do it yourself from € 29 a month, or we do it for you from € 249 a month plus a one-off setup. No annual contract.
Free intake · 30 minutes
Shall we look at what your customers hear after an order?
In half an hour we look at how this work runs at your company and what automating it would bring. It costs nothing and you are not tied to anything.
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