Your customers' WhatsApp messages, handled like your email
A message from a customer becomes an order, an appointment or a draft reply in your own system, so nothing gets stuck on one phone.
- Works with your own systems
- You decide what runs by itself
- You get a message if something goes wrong
Sound familiar?
Customers use WhatsApp because it is easy. For you it is often the hardest channel to keep track of.
Orders sit on one colleague's phone.
If he is free or ill, nobody knows what was agreed.
Retyping a message into your system.
Between customers, from a small screen to a big screen.
A message that sinks down the list.
The customer thinks they have ordered. You see it three days later.
How it works
Codemation reads every message that arrives on your business WhatsApp number and puts it where it belongs. Your customer simply keeps messaging.
- 1
A customer sends a message
An order, a question or a photo of a list. In their own words.
- 2
Codemation reads what the customer wants
An order becomes an order, a question becomes a draft reply, a request becomes a proposal for the diary.
- 3
You approve, and the customer gets a reply
Over WhatsApp, from your own number. If in doubt, a person decides, not the automation.
This runs by itself
- Taking over an order from a known customer
- Reading a photo or PDF of an order list
- Sending an acknowledgement, so the customer knows it arrived
This comes to you first
- A message that can be read two ways
- A complaint or a sensitive message
- Confirming an appointment for good
- Every reply you prefer to send yourself
What it delivers
Automating WhatsApp turns your busiest channel into one you can oversee.
Nothing to retype from your phone
Messages no longer have to be retyped. They are already where they belong.
Nothing on one phone
An order does not get stuck in a chat or with one colleague. Everyone sees what came in.
A reply on your customer's channel
Your customer gets a faster reply, without having to email or call.
Works with the software you use
Codemation works with your business WhatsApp number and with the systems where the work ends up.
Works with these systems, among others. Is yours not listed? In the free intake we look at what is possible.
How you start
You start with one day
In the AI Kickstart we set up one task together, often exactly this one. Choose the full day, and at the end of the day it works on your own data. If it does not work on the day itself, we finish it within a week. If that fails too, you get your money back. Rather no training? Then we set it up for you, from € 249 a month plus a one-off setup.
- 1
Free intake
In 30 minutes we look at which work gains you the most.
- 2
The training day
Your team learns to work with AI, and with the full day we set up this work together in the afternoon.
- 3
An overview you understand
Everything in one overview. If something goes wrong, you get a message.
Codemation is a Dutch company that teaches SME teams to work with AI and automates their work.You deal with Lisanne and Chris. Get to know us →
Questions we often get
Questions about this work
Is my customer talking to a robot?
No. Your customer simply messages you, on your own number. Codemation reads along and prepares the work. What goes back to the customer is up to you: a person reads along wherever you want that.
What if a message is unclear?
Then Codemation fills in nothing itself. A message that can be read two ways goes to a colleague, with the whole conversation next to it. They ask the customer or handle it themselves.
Do I need to be technical?
No. You do not need to be able to program. You tell us in plain words how things work at your company, and we take care of anything technical. Changing it later works the same way.
Where does it run, and can I stop?
The process reads your email and puts the result in your own system, such as Exact, Odoo or AFAS. It runs on our platform in the EU and you can stop every month.
Do I need a separate WhatsApp number?
You need a business WhatsApp number. In the intake we look at whether your current number is suitable, or whether a second number is more practical.
What does it cost?
You start with the AI Kickstart: € 1,150 excl. VAT for a half day (training only) and € 1,950 excl. VAT for a full day (training plus this work running by itself), for up to 8 people on your premises. The 30-minute intake beforehand is free. After the training you only pay if you let the process keep running: do it yourself from € 29 a month, or we do it for you from € 249 a month plus a one-off setup. No annual contract.
Free intake · 30 minutes
Shall we look at what comes in over WhatsApp at your company?
In half an hour we look at how this work runs at your company and what automating it would bring. It costs nothing and you are not tied to anything.
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